Learn about internet data usage
Enjoy up to 1.25 TB of data every month
What you can do with 1.25 TB of data?
Keep a family full of gamers, TV buffs and social media stars happy. How much is 1.25 TB of data? Here are a few examples of what you can do:
Watch over 400 hours of Netflix HD
Video chat for 1,000 hours with colleagues or friends
Post 250,000 high-quality pictures on social media
Jam out to 250,000 songs
Each example above uses approximately 1.25 TB of data. Actual data usage varies based on multiple factors. Netflix is a trademark of Netflix, Inc.
Checking your data usage
Keep an eye on your data
Want to know how much data you’ve used this month? Here are a few ways:
Download the Cox app
Check your account anytime, anywhere
Download the Cox app to view and pay bills, check TV listings, get 24/7 support, find wifi hotspots and more—just sign in with your User ID and Password. Learn more about the Cox app
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.
Data usage notifications
Know when you’re running low
You can get text messages, browser alerts or emails when you’ve used 75%, 90%, 100%, 110% of your monthly data plan. Simply go to My Profile to verify your email address and opt-in to text message alerts.
DATA USAGE TIPS AND TRICKS
Get the most from your data
Want to learn how to get the most from your data plan? Check out these tips:
Measuring your data usage
Know where your data goes
Wondering what uses the most data? Here are some helpful guidelines:
Activities that use the most data
Activities like streaming 4K and HD video content (like Netflix, Hulu or Amazon Prime), online gaming, and use of doorbell and security cameras can use a large amount of data.
You're in control
Many activities that use a lot of data provide options to reduce the amount of data that is used. Things like disabling auto-play on streaming apps and changing video camera settings can save on data usage.
Data usage FAQs
Have more questions about using your data? Here are some answers:
How do I know how much data I have used?
We've got several great ways to help you keep track of your household's usage. The Data Usage Meter is available on cox.com and on the Cox app. Cox app users also have the ability to add a miniature meter widget directly to their smartphone's home screen! Panoramic Wifi customers can use the Panoramic Wifi app to see which devices are using the most data. Based on your notification preferences, we'll also attempt to notify you via email, SMS, and browser notification when you reach 75%, 90%, 100% and 110% of your data plan.
Do I have a data plan and what happens if I go over it?
All of our residential internet tiers include 1.25 TB (1,280 GB) of data at no additional cost. If you go over, we'll automatically add 50 GB of data for $10 to your next bill. That's enough for about 15 hours of streaming HD video. If you use that 50 GB, we'll automatically add another 50 GB for $10 and so on until your next usage cycle begins.
If this is the first month you go over your data plan, don’t worry – we’ve got you covered. You'll see a matching credit for each $10 charge we applied to your bill.
Do other Internet providers have data plans based on usage?
Yes, most ISPs have similar policies in place.
Am I able to make changes to my data plan?
Our Additional Data Plans do not have any long-term commitments, so you’re always able to make the choice that’s right for you.
When does my data limit reset?
Is unlimited data included with Gigablast and Ultimate internet tiers?
Like all internet tiers, Gigablast and Ultimate tiers come with 1.25 TB (1,280 GB) of data. If you think you need more than 1.25 TB of data, you can add the Unlimited Additional Data Plan.
I don’t think I am receiving my data usage notifications.
Please make sure your email address and cell phone number are correct in the My Profile section by following the steps listed above on this page.
How much data do I need now that I am working from home a lot?
Since data usage has increased as a result of many more people working from home and sheltering in place due to COVID-19, we have increased our data plan allowance by 25% to 1.25 TB (1,280 GB). For most people, this increase is more than enough to cover any extra usage. We encourage you to visit the data usage calculator to get a sense of how much data you’ll need.
Internet service details. All services and plans subject to Cox Residential Customer Service Agreement (including arbitration provisions) and Acceptable Use Policy (including Cox’s right to terminate service for abuse of network). See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. Data usage in excess of plan may result in a $10 charge for up to 50 GB of additional data and for each additional 50 GB block thereafter, except for Unlimited Data Plan subscribers. Unused data does not roll over. See Speeds and Data Plans Information for details on internet service and data plans. See cox.com/datausage for complete data usage details.
Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.